Shipping & Returns
Shipping Policy
Our shipping policy is designed to ensure a smooth and timely delivery of your orders.
1. Shipping Options: We offer various shipping options to accommodate your needs. During the checkout process, you can select the shipping method that suits you best.
2. Processing Time: We strive to process and ship orders as quickly as possible. Most orders are processed within 3-7 business days, excluding weekends and holidays.
3. Delivery Time: Delivery times may vary depending on your location and the selected shipping method. Once your order is shipped, you will receive a tracking number to monitor the progress of your delivery.
4. Shipping Fees: Shipping fees are calculated based on the weight, size, and destination of your order. The total shipping cost will be displayed during the checkout process.
Return & Exchange Policy
We want you to be completely satisfied with your purchase. In the event that you need to return an item, please refer to our returns policy:
Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Certain items, such as personal care products or items that have been customized, may not be eligible for return due to health and safety reasons.
Return Process: To initiate a return, please contact our customer service team within 14 days of receiving your order. We will provide you with instructions on how to return the item. Please note that shipping fees for returns may be the responsibility of the customer unless the return is due to a mistake on our part.
Refunds or Exchanges: Once we receive and inspect the returned item, we will notify you regarding the status of your refund or exchange. If eligible, a refund will be issued to your original form of payment. In the case of an exchange, we will work with you to ensure you receive the desired item.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the situation.
Please note that certain restrictions and exceptions may apply to our shipping and returns policies. For further details or any specific inquiries, we encourage you to reach out to our customer service team who will be happy to assist you.